by darren.phillips | Sep 29, 2020 | Product, Technology
In 2020, there was worldwide disruption as the Covid-19 pandemic hit, and contact centers everywhere were radically upended by the chaos. Call centers were forced to close while call volumes skyrocketed, and agents faced increasing call complexity and customer...
by darren.phillips | Jul 3, 2020 | Charity, Collaboration, Interviews, Our Communities, Our People
We’d like to shine a light on our Banner teams and colleagues who helped their communities through the unprecedented time in 2020. Not only did they have to quickly adapt to the new norm, but they went above and beyond to help family, friends and their wider...
by darren.phillips | Jun 30, 2020 | Product, Return to the Workplace
Lockdowns have forced companies to close their offices and enable their employees to work from home where, and as much as possible. We all have a role to play in preventing the infection from spreading when workplaces reopen. Without an available vaccine or effective...
by darren.phillips | Apr 24, 2020 | Employee Wellbeing, Product, Technology, Working from Home, Working Smarter
In 2019, only 30% of UK citizens were able to work from home*; but in a time when many of us must work from home, it can be harder to get into a new routine. When working from home it’s not always in the front of our mind to get up from our...
by darren.phillips | Apr 22, 2020 | Employee Wellbeing, Working from Home, Working Smarter
Employers may be concerned about the challenges of managing a team of employees working from home. Without preparing for a dispersed workforce, there can be risks of lower productivity, reduced security and inadequate health and wellbeing support. You need the...
Modern Slavery Statement